Email Monitoring & Processing

Email Monitoring & Processing

Want a Convenient and Easy Way to Automate Processing of Incoming Email Flow, Without Spending time out of your day?

A Superior’s E-mail monitoring service can be used by businesses of all sizes. Let us extract data from email messages, convert message content, and text/email or call the proper contact 24 hours a day, seven days a week.

Rather than having one person responsible for checking each email manually, you forward the email to A Superior and we process each message, freeing up your valuable time.

When & Why might this feature be used?

Example - Service/Maintenance Company:  Add a “Service Request” form on your website for clients to submit service/maintenance requests.  A Superior receives the email, extracts the data and converts it to a message and dispatches the call to the on call technician via your specific instructions.

Over 50% of millennials will leave a company because of bad customer service

A recent report has found that those over 50% of people born either in the 1980’s or 1990’s will cancel their subscriptions and contracts with companies due to bad customer service.

Rule one of customer relationship management: retain your current customers.

After all, it will cost 80% less to retain a current customer than to gain a new one. You would assume that companies would prioritise the level of customer service they are providing to their customers. With the revelation that the coming generation are more volatile than ever before, they might have to do just that.

The report also explained that 55% of millennials said that their expectations had increased over the previous 3 years, signifying the need for firms to up their customer service game.

With over 75% of respondents stating that customer services is a true test of how much a company values its customers, and with chopping and changing provider or supplier being made easier than ever before, combined with young people’s genuine willingness to get up and leave, it is essential that companies get their customer services in gear, for it will be this generation that companies will depend on in years to come.

Latest News Apr 10, 2015 from mplcontact.com

5 Reasons Why Live Chat is the Untapped Potential for Your Business

5 Reasons Why Live Chat is The Untapped Potential for Your Business

https://blog.kissmetrics.com/live-chat/

The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision. Rather than watching potential customers click away from their e-commerce sites, many businesses have been adding live chat support. As it turns out, live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of companies.

In this post we’re going to get into why live chat can improve your business and tips on how to maximize its effectiveness.

CUSTOMER SERVICE IS OUR SPECIALTY

Customer Service is our specialty.  We are always looking for tips to use training our agents.  We also like to share those tips with others.  Courtesy of Business Training Works, here are the Top 12 Customer Service Phrases we would like to share with you.  We train our agents to use the phrases and you can pass this on to you staff as well.

Top 12 Customer Service Phrases

1.      Good morning, Good afternoon

2.       How may I help you?

3.       Let me be sure that I understand

4.       May I ask you a few questions?

5.       It would be my pleasure

1.       What I can do is…

2.       I am sorry that happened.

3.       Let me find out for you

4.       Let me find someone who can answer that for you

5.       Thank you

6.       You’re welcome

7.       Please call again

Visit Business Training works for the full article and more Customer Service training ideas -

http://www.businesstrainingworks.com/training-resources/top-12-customer-service-phrases

Why Should Your Small Business Has a Mobile Version of Your Website?

By Stephanie Dickson | February 5, 2015 | Small Business Information to Use

----------------------------------------------------------------------------------------------------------------------------------------------------------------

Assuming you have a website for your business and thinking in terms of that website being a virtual business card for your business. The question in 2015 (and maybe even in 2014) is Why Should You Have A Mobile (App) Version of Your Business Website?

6 Tech Trends That Will Help Small Biz in 2015

6 Tech Trends That Will Help Small Biz in 2015

From smartwatches to the Internet of Things, many consumer technologies that will be on display at next week's Consumer Electronics Show can be useful tools for small business.

BY ROSS RUBIN For INC.  

Founder, Reticle Research@rossrubin   INC.

http://www.inc.com/ross-rubin/6-tech-trends-that-will-help-small-biz-in-2015.html

 ......Article was written December 31, 2014)......

Next week, what will likely be over 150,000 attendees from around the world and all corners of the consumer electronics world, will gather in Las Vegas for the annual International Consumer Electronics Show (CES). While many of the products shown there are oriented toward entertainment, there are many crossover implications for small business:

11 Great Questions to Ask Your Employees

Dec 18, 2014 by The Young Entrepreneur Council In Management

http://smallbiztrends.com/2014/12/questions-to-ask-your-employees.html

374 
Shares

196

57

31

83

6

Email this ArticlePrint This Article

---

Being a founder or CEO requires a lot of time, and you often can’t chat with youremployees as much as you’d like to. So how do you know if they’re happy and doing the best work they can?

To find out some direct, easy ways to learn this important information, we asked 11 founders the following question:

“I don’t check in with my employees often but would like to. What is one straight-to-the-point question to ask them when I do?”