Wednesday, February 18, 2015


Customer Service is our specialty.  We are always looking for tips to use training our agents.  We also like to share those tips with others.  Courtesy of Business Training Works, here are the Top 12 Customer Service Phrases we would like to share with you.  We train our agents to use the phrases and you can pass this on to you staff as well.

Top 12 Customer Service Phrases

1.      Good morning, Good afternoon
2.       How may I help you?
3.       Let me be sure that I understand
4.       May I ask you a few questions?

5.       It would be my pleasure
1.       What I can do is…
2.       I am sorry that happened.
3.       Let me find out for you
4.       Let me find someone who can answer that for you
5.       Thank you
6.       You’re welcome
7.       Please call again

Visit Business Training works for the full article and more Customer Service training ideas -

Thursday, February 5, 2015

Why Should Your Small Business Has a Mobile Version of Your Website?

By Stephanie Dickson | February 5, 2015 | Small Business Information to Use

Assuming you have a website for your business and thinking in terms of that website being a virtual business card for your business. The question in 2015 (and maybe even in 2014) is Why Should You Have A Mobile (App) Version of Your Business Website?