Thursday, April 30, 2015

Email Monitoring & Processing

Email Monitoring & Processing
Want a Convenient and Easy Way to Automate Processing of Incoming Email Flow, Without Spending time out of your day?
A Superior’s E-mail monitoring service can be used by businesses of all sizes. Let us extract data from email messages, convert message content, and text/email or call the proper contact 24 hours a day, seven days a week.
Rather than having one person responsible for checking each email manually, you forward the email to A Superior and we process each message, freeing up your valuable time.
When & Why might this feature be used?
Example - Service/Maintenance Company:  Add a “Service Request” form on your website for clients to submit service/maintenance requests.  A Superior receives the email, extracts the data and converts it to a message and dispatches the call to the on call technician via your specific instructions.

Friday, April 10, 2015

Over 50% of millennials will leave a company because of bad customer service

A recent report has found that those over 50% of people born either in the 1980’s or 1990’s will cancel their subscriptions and contracts with companies due to bad customer service.
Rule one of customer relationship management: retain your current customers.
After all, it will cost 80% less to retain a current customer than to gain a new one. You would assume that companies would prioritise the level of customer service they are providing to their customers. With the revelation that the coming generation are more volatile than ever before, they might have to do just that.
The report also explained that 55% of millennials said that their expectations had increased over the previous 3 years, signifying the need for firms to up their customer service game.
With over 75% of respondents stating that customer services is a true test of how much a company values its customers, and with chopping and changing provider or supplier being made easier than ever before, combined with young people’s genuine willingness to get up and leave, it is essential that companies get their customer services in gear, for it will be this generation that companies will depend on in years to come.
Latest News Apr 10, 2015 from