The Cost of a Missed Call

The Cost of a Missed Call

September 1, 2015 - Tommy Cullum

What do unanswered calls cost your business?
Recent studies show 94% of new customers whose
 calls go unanswered choose to go with another
company instead of leaving a message and waiting!
Today’s consumers want an immediate response.

So with all this information in hand why do so
many company’s still neglect to answer the phone?
The two most common answers to this are time and
employee cost. Most small businesses do not have the means to staff for every possible
time a call might come in. They have to run a “lean” business to maximize profit, but in
turn sacrifice customer service! Many small businesses respond to this by developing
self-service internet driven solutions.

Even in today’s technologically advanced, text driven communication environment
people still want to talk to a live person when making buying decisions. The internet
makes it easy to communicate and do business online, but many customers will not
feel at ease doing business with you until they talk to someone, and telephone calls
still generate most of the revenue for small to mid-sized businesses. Loyal customers
 are becoming extinct because of the lack of satisfaction and trust in businesses today
that is driven by the lack of attention to customer service and poor communication.

So, how can a small business ensure calls are being answered and handled properly
without breaking the bank for new staff? A properly trained call center is the ideal
solution. The right call center for your business will offer agents that can be trained to
act as an extension of your business. A call center will also allow your business to expand its
operating hours to limit missed calls, increase sales, and improve customer satisfaction.
They also limit your costs on personnel as the call center takes care of all
the employee responsibilities and costs giving you the ability to focus on your business!

Be sure to do your research and find the proper call center for your business to ensure success.
Spend time with the call center management team to make sure they know how to handle
your calls appropriately and I am sure you will immediately see the value. Any company’s
number one asset is their customers, and a properly used call center can show you value
them and create the sticky customer your business is searching for!

Attorneys' Clients AND Their Issues Matter

Attorneys' Clients AND Their Issues Matter...

Marketing budgets encourage you to spend your money on various forms of advertising, such as, Yellow Pages and other print media to get the Customers Phone Call.  What are you spending to ensure that call is answered 24.7.365? 

~ Attorneys ~

Your Clients & Their Issues Matter

A Superior knows the importance of client calls.   You spend a lot of money on advertising and you shouldn't miss new client calls. Current clients also have urgent needs. Sending your calls to our 24/7/365 call center is the perfect way to make sure you can respond to these calls immediately.

• All of our agents work in our call center located in Georgia. We do not outsource our services.
• We handle your calls and messages according to your specifications.

Let us know the best way to send your messages to you. We can do it your way! Our most popular options for attorney’s are:

Text Messaging:

• Receive text message on your cell phone with all message information.
• You can reply to the message without having to call us to let us know you received it.
• Once we receive the confirmation, we cancel any further dispatch, so you are not contacted again.

Email Dispatch:

• We email your messages so you will have a copy on your phone or computer. You can print or save them for future reference.

Need More?

Live Chat on Website

Add a "live chat" button on your website. Our agents are available 24/7/365 to answer those chats.  Much like a phone call, we can answer some of their questions and capture their contact information.  We can take that information and relay to you, so you don't miss important business.

Customized Reporting:

Customized reports are available. If you need documentation of your calls, we can make the information you need available via  email or a download on our Web Portal.

Click Here to visit our Website www.asuperiorcallcenter.com for Pricing & More information.

Email Monitoring & Processing

Email Monitoring & Processing

Want a Convenient and Easy Way to Automate Processing of Incoming Email Flow, Without Spending time out of your day?

A Superior’s E-mail monitoring service can be used by businesses of all sizes. Let us extract data from email messages, convert message content, and text/email or call the proper contact 24 hours a day, seven days a week.

Rather than having one person responsible for checking each email manually, you forward the email to A Superior and we process each message, freeing up your valuable time.

When & Why might this feature be used?

Example - Service/Maintenance Company:  Add a “Service Request” form on your website for clients to submit service/maintenance requests.  A Superior receives the email, extracts the data and converts it to a message and dispatches the call to the on call technician via your specific instructions.

Over 50% of millennials will leave a company because of bad customer service

A recent report has found that those over 50% of people born either in the 1980’s or 1990’s will cancel their subscriptions and contracts with companies due to bad customer service.

Rule one of customer relationship management: retain your current customers.

After all, it will cost 80% less to retain a current customer than to gain a new one. You would assume that companies would prioritise the level of customer service they are providing to their customers. With the revelation that the coming generation are more volatile than ever before, they might have to do just that.

The report also explained that 55% of millennials said that their expectations had increased over the previous 3 years, signifying the need for firms to up their customer service game.

With over 75% of respondents stating that customer services is a true test of how much a company values its customers, and with chopping and changing provider or supplier being made easier than ever before, combined with young people’s genuine willingness to get up and leave, it is essential that companies get their customer services in gear, for it will be this generation that companies will depend on in years to come.

Latest News Apr 10, 2015 from mplcontact.com

5 Reasons Why Live Chat is the Untapped Potential for Your Business

5 Reasons Why Live Chat is The Untapped Potential for Your Business

https://blog.kissmetrics.com/live-chat/

The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision. Rather than watching potential customers click away from their e-commerce sites, many businesses have been adding live chat support. As it turns out, live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of companies.

In this post we’re going to get into why live chat can improve your business and tips on how to maximize its effectiveness.

CUSTOMER SERVICE IS OUR SPECIALTY

Customer Service is our specialty.  We are always looking for tips to use training our agents.  We also like to share those tips with others.  Courtesy of Business Training Works, here are the Top 12 Customer Service Phrases we would like to share with you.  We train our agents to use the phrases and you can pass this on to you staff as well.

Top 12 Customer Service Phrases

1.      Good morning, Good afternoon

2.       How may I help you?

3.       Let me be sure that I understand

4.       May I ask you a few questions?

5.       It would be my pleasure

1.       What I can do is…

2.       I am sorry that happened.

3.       Let me find out for you

4.       Let me find someone who can answer that for you

5.       Thank you

6.       You’re welcome

7.       Please call again

Visit Business Training works for the full article and more Customer Service training ideas -

http://www.businesstrainingworks.com/training-resources/top-12-customer-service-phrases

Why Should Your Small Business Has a Mobile Version of Your Website?

By Stephanie Dickson | February 5, 2015 | Small Business Information to Use

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Assuming you have a website for your business and thinking in terms of that website being a virtual business card for your business. The question in 2015 (and maybe even in 2014) is Why Should You Have A Mobile (App) Version of Your Business Website?