The Secret Magic Behind Netflix Customer Service

Timothy Stenovec

timothy.stenovec@huffingtonpost.com

 The Secret Magic Behind Netflix Customer Service

Posted: 10/31/2013 7:34 am EDT  |  Updated: 10/31/2013 8:58 am EDT

Pretending to be a fictional character or offering dating advice would probably get you reprimanded -- or possibly fired -- from the customer service department of most companies.

At Netflix, taking on the persona of a Star Trek captain during a live chat with a customer gets you on national TV, a trip to Netflix headquarters in California, your very own captain's shirt and an iPad mini.

St. Patrick's Day Fun Facts, March 17, 2014

St. Patrick’s Day fun facts
Chicago River (CNN/WLS)

By (U.S. CENSUS BUREAU)Updated: Monday, March 17, 2014, 10:06 amPublished: Monday, March 17, 2014, 8:30 am

AUSTIN (U.S. CENSUS BUREAU) — Originally a religious holiday to honor St. Patrick, who introduced Christianity to Ireland in the fifth century, St. Patrick’s Day has evolved into a celebration for all things Irish.

The world’s first St. Patrick’s Day parade happened on March 17, 1762, in New York City, featuring Irish soldiers serving in the English military.

This parade became an annual event, with President Truman attending in 1948.

How to Properly Use the "Hashtag'

How to Properly Use the 'Hashtag'

One day, four nerdy dudes got together and decided they were really sick of not being able to creep on randoms' Facebook statuses that they weren't friends with. Therefore, they decided to create a site where people could post statuses and only statuses that anyone and everyone could view. That site was called Twitter. And today, it has changed lives forever.

Trending 2014: Meet the Woman Who Iced and Served Cake to Strangers During NYC Subway Ride

Trending Now

Meet the Woman Who Iced and Served Cake to Strangers During NYC Subway Ride

February 26, 2014 3:51 PMTrending Now

Bettina Banayan just wants to bring New Yorkers closer together, figuratively. It’s almost impossible in the literal sense. So the culinary school student decided to hop on the subway, ice a cake, and serve it to strangers.

Excellent Customer Service at Starbucks in Atlanta Airport

Being in the Customer Service business, I'm always evaluating my personal customer service experiences.  My husband and  I were at the Atlanta Airport last week

Crazy Atlanta Weather

     During the bad weather conditions this year, we prepared for the situation and had all of our agents stay in the local hotel.  We checked that our natural generators were in tip top shape and even rented a portable gas generator for any unexpected emergency.  We bought food for lunch and dinner at the office, since we expected to be here for several days.  We spent 3 nights at the hotel and many of us worked 8+ hour shifts each day.  We are happy to be able to be here and we fell blessed to receive special messages such as this, from our clients...

Superior Answering Service, we appreciate you having our back during this snow/ice event as well as the one we had 2 weeks ago. Your service and dedication is extremely valuable to us. 

 

Elaine Nail
Animal Control Experts LLC

Absence Management Solution

Benefits of an Employee Call Out Line

According to Kronos.com…

The total cost of employee absence averages 35% of base payroll; this figure includes both direct costs, like employee pay, and indirect costs, like replacement expenses and