Take These Two Steps To Rival Nordstrom's Customer Service Experience

Take These Two Steps To Rival Nordstrom's Customer Service Experience

When I hear people discuss Nordstrom — our Seattle-based fashion retailer renowned for customer service — one speaker or the other tends to bring up the idea that Nordstrom’s employee handbook is only a single line long, as follows: “Use your best judgment in all situations. There will be no additional rules.”

So, let’s start there: Is this actually the entire Nordstrom employee handbook?  Nah. (In spite of what you’ve heard, and in spite of the ill-sourced Wikipedia entry on the subject.)

The Secret Magic Behind Netflix Customer Service

Timothy Stenovec

timothy.stenovec@huffingtonpost.com

 The Secret Magic Behind Netflix Customer Service

Posted: 10/31/2013 7:34 am EDT  |  Updated: 10/31/2013 8:58 am EDT

Pretending to be a fictional character or offering dating advice would probably get you reprimanded -- or possibly fired -- from the customer service department of most companies.

At Netflix, taking on the persona of a Star Trek captain during a live chat with a customer gets you on national TV, a trip to Netflix headquarters in California, your very own captain's shirt and an iPad mini.

St. Patrick's Day Fun Facts, March 17, 2014

St. Patrick’s Day fun facts
Chicago River (CNN/WLS)

By (U.S. CENSUS BUREAU)Updated: Monday, March 17, 2014, 10:06 amPublished: Monday, March 17, 2014, 8:30 am

AUSTIN (U.S. CENSUS BUREAU) — Originally a religious holiday to honor St. Patrick, who introduced Christianity to Ireland in the fifth century, St. Patrick’s Day has evolved into a celebration for all things Irish.

The world’s first St. Patrick’s Day parade happened on March 17, 1762, in New York City, featuring Irish soldiers serving in the English military.

This parade became an annual event, with President Truman attending in 1948.

How to Properly Use the "Hashtag'

How to Properly Use the 'Hashtag'

One day, four nerdy dudes got together and decided they were really sick of not being able to creep on randoms' Facebook statuses that they weren't friends with. Therefore, they decided to create a site where people could post statuses and only statuses that anyone and everyone could view. That site was called Twitter. And today, it has changed lives forever.

Trending 2014: Meet the Woman Who Iced and Served Cake to Strangers During NYC Subway Ride

Trending Now

Meet the Woman Who Iced and Served Cake to Strangers During NYC Subway Ride

February 26, 2014 3:51 PMTrending Now

Bettina Banayan just wants to bring New Yorkers closer together, figuratively. It’s almost impossible in the literal sense. So the culinary school student decided to hop on the subway, ice a cake, and serve it to strangers.